Searchinghero Customer Care Team is here to help you!
If you have any questions, we want to hear from you
You may also reach us at the following contact details:
support@searchinghero.com
12759 NE Whitaker Way, Y197 Portland, OR 97230
Message us on Facebook: https://www.facebook.com/Searching-Hero-101499338343907
We’ll respond to it within 24 – 48 hours of receiving it Monday – Friday if it’s not a holiday.
Cheers
searchinghero Teams
Our story started with a dream. We want to become or learn from a person who is our favorite’s heroes. They may come from movies, idols, millionaires or successful people.
As we know everyone wants to look for their own heroes and learn the mind, skill and lifestyle. You are looking for your own hero story and represent yours. That’s why we SearchingHero.com do what we do. Providing quality apparel to inspire you that everything can be your hero from the tactical stuff to your daily lifestyle.
We are committed to providing excellent customer service and being on hand if you have any questions regarding our products or services.
We work hard to dispatch your goods as fast as possible and we are always available if any issues arise as they do from time to time.
We know how something special brightens up your day. Please contact us if you have any questions or comments.
If you have any questions, feel free to contact us below or email us. support@searchinghero.com
You can also like and share our Facebook, Instagram, Twitter and Pinterest to get the latest information
Cheers,
SEARCHINGHERO Team
12759 NE Whitaker Way, Y197 Portland, OR 97230
PAYMENT
PAYMENT METHOD
HOW CAN I PAY FOR MY ORDER?
All products are set in US Dollar to ease your process of placing an order. Do note that your payment is processed through the payment gateways Paypal.
Paypal is used by companies such as eBay, Asos, Barnes & Nobles, Home Depot, Abercrombie & Fitch, and many more.
Note: Through payment gateways, your credit and debit card details will not be stored on our server ever.
ORDER
HOW TO PLACE AN ORDER?
First of all, choose the products that you love, then click “Buy Now” and “Proceed to Checkout”. Then fill in your information and pay. That’s it, it’s really easy!
HOW CAN I MODIFY MY ORDER?
If you would like to request a change in anything in your order, please contact us via email support@searchinghero.com within 12 hours after placing your order.
SHIPPING METHOD
HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping cost varies depending on your delivery location and selected shipping option.
WHERE DO YOU SHIP?
We provide international shipping. However due to certain postal challenges, we won’t be able to deliver shipments to military areas and certain smaller countries.
HOW DO YOU SHIP?
We ship orders overseas by mail services. After your order has been processed by our logistics team, it’ll be delivered to our local postage companies and the handling of your order will be fulfilled by the respective carrier companies.
Upon arrival in your selected destination’s country, your order would then be handled by your country’s postal service. Please kindly contact your local post when your order arrives in your country.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Shipping to USA, Canada:
Note: The items you ordered will reach you within 60 days for Insured Shipping & Handling
Shipping to Worldwide:
Note: The items you ordered will reach you within 60 days for Insured Shipping & Handling.
HOW CAN I TRACK MY ORDER?
Your orders are tracked via a tracking code.
We will send you the tracking code of your order(s) to the email you used when placing your orders. This email will also guide you on how to track your package. Please note that tracking information will be displayed 2-5 days after you’ve received your email notification purchase.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should notice tracking event updates within 48-72 hours after you have received your tracking code.
WHY CAN’T I TRACK MY ORDER?
Please note that your tracking information updates are displayed 2-5 days after receiving your tracking code.
For first time purchases, it may take us a few minutes to retrieve the tracking information from the carrier services. In the event that you can’t find information about your package, please try again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment status remaining unchanged may be due to delays in shipment. Shipment delays could be due to e.g. weather incidents, customs or backlogs.
Please kindly note that tracking information can be displayed after your order has been shipped.
WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANIES FOR RECEIVING MY ORDER?
When your order is ready to ship, we send it to the respective shipping companies and the handling of your order will be fulfilled by them.
Depending on the individual shipping company’s policy or customs procedure, you might be charged an extra fee for the final delivery or an imposed import tax. This is likely due to your shipping address being in a remote area. In this case, please kindly pay the carrier company the required fee to receive your order.
We often declare your orders as a gift below order value, so rest assured that these situations rarely happen.
POST – PURCHASE
DEFECTIVE/DAMAGED ITEMS
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We strive to deliver the best quality product to customers. However, there are possible factors that may negatively affect the quality – often during the shipping process where products may be damaged while in transit. Please Click Here for our Return Policy.
WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS “RETURNED TO SENDER”?
Step 1: Contact your nearest post office and provide them your ID card or tracking code for an update of your shipment status.
Step 2: If you’re not able to find anything, contact our Customer Service department by sending an email to support@searchinghero.com and provide us with your shipping address.
Step 3: If the address you provided in the email matches your shipping address in our system, we’ll be more than happy to send you a replacement or refund you 50%. Please be informed that these 2 options are our final solution for your request.
In the situation where your order wasn’t successfully delivered as you may have filled in the wrong address, and thus we are unable to deliver your packet. In such a situation, we would require for you to pay some extra fees for sending you a replacement. This would be the only option in such situations.
SHIPPING PROBLEMS
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In the event where you’ve provided an incorrect shipping address, you should contact us immediately by sending an email to support@searchinghero.com and provide us with your correct address. Our team will then proceed to check whether we’re able change your order’s destination for you.
If your order has been shipped out, we are really sorry but we are no longer able to change your destination for you nor send you another packet without any additional fee.
TRACKING SHOWS “RETURNED TO SENDER”, WHAT SHOULD I DO?
There are 2 common reasons that your packet has been returned: either your shipping address is incorrect/insufficiently filled, or you are absent at the time the packet was attempted for delivery.
In the event that your shipping address was incorrectly filled, unfortunately we won’t be held responsible since your order was shipped out to the address that you provided us and the misinformation was not made on our end.
Otherwise, we are willing to send you a replacement. If the second attempted delivery isn’t able to reach you, we’re sorry to inform you that we would no longer be able to help you out with this.
Last updated: November 8, 2021
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://searchinghero.com website (the “Service”) operated by SearchingHero (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
The Service and its original content, features and functionality are and will remain the exclusive property of SearchingHero and its licensors.
Our Service may contain links to third-party web sites or services that are not owned or controlled by SearchingHero.
SearchingHero has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SearchingHero shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.
Last updated: November 8, 2021
SearchingHero (“us”, “we”, or “our”) operates the SearchingHero website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://searchinghero.com
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Google, as a third party vendor, uses cookies to serve ads on our Service.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
We will disclose your Personal Information where required to do so by law or subpoena.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us.
Last updated July 27, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@searchinghero.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
support@searchinghero.com
